Making IT easier with
Just Help

simplifying processes for users and and support professionals


Learn More

Just Help

Just Help makes IT support easier

Learn more about Just Help

Features

at least some of them ...

Easy Use

  • Just Help is easy to implement in any environment.
  • Just Help was designed by IT support professionals with a combined 30+ years of experience, with IT support teams and their customers in mind.
  • Just Help is an add-on to streamline existing IT service management tools such as Service Now.

Better Data

  • Just Help collects over 15,000 data points about the customer's endpoint at the time of ticket creation.
  • Just Help drives faster response and resolution times by collecting data and information often missing in tickets.

Save Time

  • Just Help saves IT teams valuable time by answering vital troubleshooting questions through immediate data collection.
  • Data collected by Just Help reduces call-backs while increasing issue resolution efficiency, in turn decreasing interruption time for customers and users.

Get Just Help Today

Get started with Just Help on 15 endpoints at no cost.


Sign up for free

Pricing

Just Help is licensed by agent installations on endpoints. Licensing is required to use Just Help on more than 15 endpoints.

Free

$0 / mo

  • 15 agents included
  • Email support
  • No phone support
  • No rollout assistance
  • Documentation access
Sign up for free

Standard

$2 per agent / mo

  • 15 agents included
  • Priority email support
  • Phone support
  • Documentation access
  • Rollout assistance
Get started

Enterprise

$3 per agent / mo

  • 24/7 Priority email support
  • 24/7 Phone support
  • Documentation access
  • Rollout assistance
  • Onsite go-live support
Get started
Contact us for pricing for more than 1,000 agents.

Our Team

Apleto was founded by a group of Information Technology, Health Care and Education professionals with the goal of making Information Technology easier!

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Matt Castle

CEO, Co-Founder

Matt Castle

Matt is an engineer and problem solver at heart. He has more than 15 years of experience serving in both management and technical roles. Previous positions include IT Director, Data Center Manager, Network Manager, Senior Network Architect and Network Engineer.

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Shawn M. Bradley

CTO, Co-Founder

Shawn M. Bradley

Shawn’s skill set is very broad and includes expertise in systems engineering / architecture, storage administration and web development. Shawn's previous roles include Systems Administrator, IT Service Manager, Senior Systems Engineer, and Systems Architect. Shawn is one of those rare individuals that is capable of learning almost any required skill in an amazingly short period of time.

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Monya Castle

Director of Media & Brands

Monya Castle

Monya has an educational background in Communications, and holds a BA in Public Relations with a minor in English. Prior to becoming an elementary school teacher in 2013, her professional background includes presenting and developing youth programs for a nonprofit agency, and an administrative role for a university graduate program. Monya’s organizational and communication skills have also been useful in volunteer roles she has served in her personal life such as PTA board member, and Cub Scout den leader.

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Dalan Gore

Director of Operations

Dalan Gore

Dalan has experience working collaboratively in educational and healthcare settings. He maintains a clinical master’s degree in speech-language pathology, a master’s degree in healthcare management and an MBA. In his supervisory roles, Dalan has implemented protocols and utilized products that enhanced efficiency and productivity while ensuring high quality service delivery for patients and students alike. We are excited to bring Dalan’s skillsets to our team as his experiences bring insight into product development and optimal service delivery.

Contact Us

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