Streamline the entire support experience with Support Scout. Users can quickly launch the Support Scout application, describe their issue, choose to attach screenshot(s), and click submit
While the Support Scout agent is open, over 15,000 data points about the user’s workstation, are collected automatically. Useful data such as hard disk, memory, network, and CPU utilization as well as installed updates, applications, and logs is available immediately
Support Scout helps information technology staff answer vital troubleshooting questions through immediate data collection, reducing call-backs while increasing issue resolution efficiency.